I've seen a dress in one of your boutiques, but there were none left in my size. How can I find one? Alexandra

Caroll : If you know the reference code (e.g. 3B058, colour 07U), send it to us. If you don't know this code, describe it to us in detail. Tell us what size you are looking for, and how far you are able to travel. With this information, we can tell you your nearest Caroll boutique with the dress in stock.

I'd like to know whether I can buy your products over the Internet. Is it possible to make a purchase on-line or via a catalogue? Julie

Caroll : Caroll does not currently offer a mail-order service. However, very soon you’ll be able to order the products you like on the website and collect them from a Caroll shop of your choice.

I recently bought a tweed skirt but I don't know how to clean it without damaging it. Can you advise me? Anne

Caroll : We advise you to take your skirt to the Dry Cleaners. In fact, since wool is a delicate fabric, we advise that you don't wash it at all, either by hand or in the washing machine.

I live in Bayonne and would like to know where my nearest Caroll boutique is? Stéphanie

Caroll : The Anglet and Biarritz shops are the most convenient for you. To find out their opening times and addresses, click on "The boutiques" on our website. There, you will find the addresses of all Caroll boutiques in France and abroad.

I saw some Caroll watches at a jeweler in another French city. They looked really great... Could you tell me where I can go to find them in Paris? Thanks in advance. Sandrine

Caroll : To find out the address and phone number of the Caroll store nearest you that sells our watches, just call Azur 0 810 30 40 30 (price of a local call): one of our representatives will answer all your questions.

A while ago I bought a pair of wool viscose pants. After I got them back from the cleaners, I was very upset when I saw that they had shrunk. I have complete trust in the dry cleaner and I wonder if there might have been a manufacturer's defect. Why do you suppose this garment shrank?. Anne-Sophie

Caroll : We are terribly sorry about what happened to your pants. We at Caroll put the highest priority on the quality of our fabrics and products. In order for us to determine the cause of the problem, we would ask you to kindly send us the defective item along with proof of purchase (register receipt and label) and the cleaning method used by your dry cleaner, at the following address: CAROLL INTERNATIONAL Attention: Diane DE REYNIES 38, rue du Hameau 75740 paris Cedex 15 Don't forget to include your address so we can get back to you right away.

I am a loyal Caroll customer but Caroll is one of the few clothes stores where I shop which doesn't have a customer loyalty card. Do you have any plans to set up a customer loyalty scheme as a way of rewarding loyal customers? Isabelle

Caroll : Dear customer, thank you for the interest you have shown in the Caroll brand. It's true that we don't yet have a customer loyalty card but we do offer our customers other benefits. To qualify for such benefits (sending of catalogue, gifts, etc.) just leave your name and address with the store. Whenever you make a purchase, please don't hesitate to give your details to the cashier so that a record is kept.

I would like to open a Caroll boutique - how should I proceed? Angélique

Caroll : To find out the conditions and affiliation system that we offer, please contact Mrs. Clément by telephone on: 01.56.23.33.11, by e-mail at: partenaires@caroll.com by letter to: Caroll International Sales Department Martine Clément 38, rue du Hameau 75740 Paris Cedex 15